FAQ's
Spa FAQ’s
When should I make my spa reservations?
To ensure you receive all the spa treatments you want, when you want, not only is advance booking suggested, it is highly recommended. Most guests book directly online at https://oriki.zenoti.com/webstoreNew/services
Guests may book up to one month in advance. You may also call our customer service team at +234 188 0187 to reserve your appointments for the spa
Do we offer gift cards?
Yes! The gift of relaxation is one of the most popular features at ORIKI. You can select any service, package or amount to crate a gift card for someone. All gift cards are valid for 3 months from purchase. https://orikigroup.typeform.com/to/Pcb6OC
Do you have multiple locations?
Yes! We have locations across Lagos, in Port Harcourt and in Warri, Delta State and adding more. You may book for specific locations online.
What is the Cancellation Policy?
Twenty-four hour (24) notification is required for all canceled or changed spa and salon appointments to avoid a 50% cancellation fee. Missed appointments will be charged 100% of service fee.
What if I arrive late to my appointment?
Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee for the appointment.
What should I tell my treatment provider?
At ORÍKÌ all guests receiving spa treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, and/or nail technician about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.
Our spa staff is renowned for their amazing diversity, breadth and depth of knowledge of wellness. We celebrate all their varied backgrounds and value their many skills, talents and gifts which they bring to ORÍKÌ. If you
have a special request to make your treatment more enjoyable such as a lighter or heavier touch, an extra blanket, a beverage etc. Please do not hesitate to ask.
If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.
In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
All of our services are designed to nurture, relax, restore and meet your specific needs. We welcome your input and feedback.
What should I wear?
A robe, slippers and clothes hanger are provided for your convenience at the spa. It is recommended that you shower before receiving your treatment and that you disrobe for your spa services. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your undergarments. Please remove all jewelry before having your treatment. If you have scheduled a Thai Massage, or Reflexology, please wear loose, comfortable clothing.
What if I have some physical ailment, disability or allergies?
Please notify the customer service officer at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.
Should I avoid the spa if I am pregnant?
Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat. We do not recommend body scrubs or body wraps at any time during Pregnancy. We offer prenatal massages and they are safe in your second and third trimester.
Should men shave before a facial?
Shaving is recommended but please be sure to do so at least a day prior to your scheduled appointment.
Are there any rules of etiquette?
Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. The use of cell phones, cameras and electronic devices is not permitted in the spa rooms. Arrive early. Don't cheat yourself out of your relaxation time.
How should I handle gratuities?
Treatment and package prices do not include gratuity. Please feel free to tip your therapists.
Will I be able to purchase the products that are used in my treatments?
We carry a full array of the ORÍKÌ farm to skin product range so you can duplicate the benefits at home. We also ship direct to you should you want to reorder subsequently.
How do I determine which facial to choose?
The aestheticians at ORÍKÌ are trained to recommend facial treatments for your particular skin after analyzing. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.
Should I shave my legs before my massage or body treatment?
Shaving is recommended but please be sure to do so no less than a day prior to your scheduled appointment. Certain products may irritate newly-shaven skin.