Customer Service and What it Means to Us

We’ve all probably at some point heard the term “Customer Service”, and while some of us know what it is, a number of people still don’t understand the concept. So what is customer service?

Customer service is the direct one-on-one interaction between a consumer and a representative of an organization before, during and after a business transaction.

Customer service is important to every organization and here’s why:

  • It retains customers and brings value to the company
  • It represents the company’s brand, image and values
  • It creates direct marketing opportunities to potential lifetime customers
  • Good customer service creates happy customers
  • Good customer service is a competitive advantage to your company
  • It creates trust between your company and your customers
  • It reflects quality and reliability

Customer service can be beneficial to your organization, depending on the behavior of the customer service representative towards customers. Here’s how:

A well-behaved customer service representative will create

  • Loyal customers
  • Life-long customers
  • Better working environment

There are certain traits to look for in a good customer service representative. A good customer service representative should:

  • Practice Empathy, Patience, and Consistency
  • Understand that good customer service is a continuous learning process
  • Show Your customers your work ethic
  • Have thick skin
  • Pay attention to customer’s experience
  • Be attentive
  • Be able to follow-up after a Problem is Solved
  • Be enthusiastic, charismatic and flexible.

Visit ORÍKÌ group, contact us or book an appointment with us and experience our excellent customer service today.